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Frequently Asked Questions


It tells me my screen resolution isn't high enough.

Follow the instructions at http://www.microsoft.com/windowsxp/using/setup/personalize/resolution.mspx to ensure that your monitor is set to a higher resolution, at least what was specified by the error.

My browser is blocking popups from your site. How do I fix this?

This depends on your browser. Please view Unblocking Popups for information on the most common browsers.

How do I know when I`ve completed the course?

A message is available at the bottom of each lesson. Either "Lesson complete" or "Lesson incomplete" will be displayed under the menu. Within the menu checkmarks will be shown next to completed lessons. http://syncrude.icomproductions.ca/login_help_files/checkmarks.jpg

I forgot my password?

If you forget your password, your system may have a To reset your password click here link on the login screen. This will take you to a screen to enter your email address. A temporary password will be sent to your inbox. When you return to the site enter your username and temporary password. You may be instructed to change your password prior to continuing.

How do I change my password?

If you would like to reset your password you can do this by signing into the site, then using the My Account link, which will take you to a page that allows you to change your password.

Why doesn't my course return to where I last left off?

If you have completed the course book marking no longer occurs. The course is always available to access as a reference but will be accessed at the beginning and you can navigate to the area you need to review. If you are in the middle of studying a course, the course will always return to the lesson you are working on.

What if pages within the course are loading really slow?

If you find that the pages are loading extremely slow this is something that should be reported. Please contact the Helpdesk and let them know where you are located and the time and day you were working on the course. This information will be collected so that the speed can be monitored.

I am having trouble understanding questions or content within the course?

You should first talk with other Associates in your area as someone may have just reviewed the same information and could have some very helpful information for you. If you were unable to find the information you need contact the Helpdesk.

I do not see a course that I need on my home page?

This means you are not currently registered in the course. Contact the Helpdesk to be registered.

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